Terms & conditions
Cancellation & Guarantee Policy
To secure your booking we require credit/debit card details. You can cancel your reservation 7 days prior to your arrival with no cancellation fee applied. If any booking is cancelled within 7days prior to when a booking is due to commence The Chester Residence charges 100% cancellation fee of the total amount due.
Where a booking is cancelled and third-party activities/services have been purchased (on behalf of the client), the cancellation policy of the third-party company will apply. Any relevant charges or leniency is at the discretion of the third-party company.
For further information please refer to our T&Cs http://www.chester-residence.com/terms-of-use
The maximum occupancy for our One-bedroom apartments is 2 (+1) people, the maximum occupancy for our Two-bedroom apartments are 4 (+1) people. Due to strict health & safety regulations this is not flexible. For any extra beds / cots please contact us directly to determine whether this is possible and the additional charge for this.
Check in & out
Check in is at 3pm and check out is at 11am. We cannot guarantee your apartment before this time however you are welcome to leave luggage with us when you arrive in the city. If you would like a late check-out then this costs £25.00 an hour and needs to be authorised with the residence directly.
Hen & Stag Parties
The hotel does not accept stag/hen parties any large group bookings or those of a similar nature. Failure to disclose this information will result in a direct cancellation of your booking
In accordance with Scottish Law it is prohibited to smoke or permit smoking in The Chester Residence. Anyone found smoking in the Chester Residence will be fined £100 as an additional cleaning charge and/ or loss of room income.
There are no pets allowed
The following cards are accepted at the Chester Residence:
Times of Arrival and Departure
Early Arrivals and Late Departures
If your arrival is early in the day and you prefer immediate access to your room before 3pm, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel. If you choose not to reserve, we will be glad to store your luggage.
Extending Your Stay
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to possible rate change.
Complaints and Disputes
The Chester Residence reserves the right to require you to leave if you are causing disturbance or annoyance to other guests or The Chester Residence staff, or if you are otherwise behaving in an unacceptable manner.
Losses and Liabilities
You will be liable for any loss, damage or personal injury that you may cause at the hotel and to hotel property. The Chester Residence reserves the right to charge your debit or credit card (before or after your departure) for the full cost of repair or replacement of any damaged property. The Chester Residence will use its reasonable endeavours to discuss and agree with you any appropriate charge before departure, but will proceed to charge your debit or credit card if this is not possible.
The Chester Residence also reserves the right to charge your debit or credit card for any extras that remain unpaid at departure time. Extras may include, without limitation, telephone charges, alcoholic beverages and mini bar charges, and laundry charges.
Please note, The Chester Residence does not accept any responsibility for guests’ cars. Use of our car park is done so at the owner’s risk.
Accuracy of Details
Whilst every effort has been made to ensure the accuracy of the information we give, please remember that facilities and services may alter from time to time. Details are accurate to the best of our knowledge at the time of publication. However, we reserve the right to make changes.
We reserve the right to refuse any booking.