Terms & conditions
Guaranteed Reservations and Deposits
All reservations must be guaranteed to a major credit card or debit card (American Express, Visa, MasterCard or Switch/Maestro) at the time of reservation.
Please be aware that due to unforeseen circumstances we may need to move you to a different room however we will never downgrade your booking.
If your reservation cannot be honoured, we will arrange your accommodation in another serviced apartment/hotel at our expense, and provide transportation to and from The Chester Hotel as reasonable.
Please note, the hotel does not accept stag/hen parties or bookings of a similar nature. Failure to disclose this information will result in a direct cancellation of your booking.
Please note, if a booking is cancelled after 2pm 48hrs before the booking is due to commence then The Chester Hotel will charge 100% cancellation fee of the total amount due. For additional details of cancellation policies contact us directly on 01224 327777.
Where a booking is cancelled and third party activities/services have been purchased (on behalf of the client), the cancellation policy of the third party company will apply. Any relevant charges or leniency is at the discretion of the third party company.
The deposit will be subtracted from the total amount due at your time of departure.
The deposit is entirely non-refundable should you cancel your guaranteed reservation, regardless of whether this is done by the Required Date as discussed above. However, for the avoidance of doubt, should you forfeit your deposit by cancelling your guaranteed reservation, you will not be charged an additional cancellation fee in accordance with the above cancellation policy.
Rate and Tax/Service Charge Details
All displayed rates and benefits are intended for two persons for double room bookings and four persons for quadruple room bookings.
In accordance with Scottish Law it is prohibited to smoke or permit smoking in The Chester Hotel. Anyone found smoking in The Chester Hotel will be fined £100 as an additional cleaning charge and/ or loss of room income.
Credit and Debit Cards
The following cards are accepted at the Chester Hotel:
Times of Arrival and Departure
Check-in time is from 3pm and the departure time is 11am.
Early Arrivals and Late Departures
If your arrival is early in the day and you prefer immediate access to your room before 3pm, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel. If you choose not to reserve, we will be glad to store your luggage.
Extending Your Stay
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to possible rate change.
There are no pets allowed at The Chester Hotel (with the exception of guide dogs).
Complaints and Disputes
The Chester Hotel reserves the right to require you to leave if you are causing disturbance or annoyance to other guests or The Chester Hotel staff, or if you are otherwise behaving in an unacceptable manner.
Losses and Liabilities
You will be liable for any loss, damage or personal injury that you may cause at the hotel and to hotel property. The Chester Hotel reserves the right to charge your debit or credit card (before or after your departure) for the full cost of repair or replacement of any damaged property. The Chester Hotel will use its reasonable endeavours to discuss and agree with you any appropriate charge before departure, but will proceed to charge your debit or credit card if this is not possible.
The Chester Hotel also reserves the right to charge your debit or credit card for any extras that remain unpaid at departure time. Extras may include, without limitation, telephone charges, alcoholic beverages and mini bar charges, and laundry charges.
Please note, The Chester Hotel does not accept any responsibility for guests’ cars. Use of our car park is done so at the owner’s risk.
Accuracy of Details
Whilst every effort has been made to ensure the accuracy of the information we give, please remember that facilities and services may alter from time to time. Details are accurate to the best of our knowledge at the time of publication. However, we reserve the right to make changes.
The Chester Hotel website contains links to websites operated by third parties ("Third Party Websites"). We do not control Third Party Websites, and are not responsible for their content. The inclusion of such links does not imply any endorsement or approval of any products, information, materials or services offered or provided on Third Party Websites, or any association with their operators.
The Chester Hotel
59-63 Queens Road
Telephone: +44 (0) 1224 327 777