Edinburgh Hotel in TripAdvisor Triumph - Website award is hotel’s 15th trophy

Edinburgh’s Chester Residence has earned yet another TripAdvisor award in recognition of its outstanding customer service.

The luxury serviced apartments in Edinburgh’s West End have won the accolade of Traveller’s Choice Hotel with Exceptional Service 2014, coming fourth out of thousands of UK contenders and 12th in Europe overall, adding to their 14-strong trophy cabinet.

The TripAdvisor Travellers’ Choice awards honour the world’s best hotels, earning their distinction from those who know them best – their customers.

The Chester Residence Owner and Director, Graham Wood said:

“Receiving this award from TripAdvisor, the world’s largest travel customer review website, is the greatest compliment, and The Chester Residence staff and I are absolutely delighted. Customers rightly have high expectations of the luxury hotel market, and competition in top tourist and business destinations is fierce.

“Given the very public nature of today’s online customer feedback sites, The Chester Residence makes every effort to perform outstandingly all the time, meaning we consistently lead Edinburgh’s hotel charts and come very high in UK – and now European – rankings.”

Chester Residence General Manager, Mark Lambson, celebrated the win saying:

“The Chester Residence is a great product; we have stunning premises in a prime location, unparalleled accommodation and facilities and most importantly, outstanding staff who care greatly about their work.

“Time and again, our customers tell us how beautiful and comfortable the hotel is and, most importantly to us, just what good service they have received, and it’s that final bit of feedback that gives the greatest satisfaction.”

For more information, please visit www.chester-residence.com

To see The Chester Residence’s TripAdvisor page, please see: www.tripadvisor.co.uk/TheChesterHotel

To see 2014 Travellers’ Choice winners, please go to www.tripadvisor.com/TravelersChoice  


For further media information, images, or logos, or to arrange a review visit, please contact Sarah Anderson or Fiona Vernon on 0131 669 0333 or This email address is being protected from spambots. You need JavaScript enabled to view it. / This email address is being protected from spambots. You need JavaScript enabled to view it..


Notes to Editors:

The Chester Residence comprises 23 luxury apartments in Edinburgh’s West End.


Recent awards:

  • TripAdvisor ‘Top Luxury Hotel in Europe and the UK’ (third in the world) and ‘Top Small Hotel in the UK’ in the Travellers’ Choice Awards, February 2014
  • TripAdvisor ‘Top Small Hotel in the UK’ in the Travellers’ Choice® Awards, 2013
  • Gold Medal Manager Award and Serviced Apartments of the Year at the Scottish Hotel Awards 2014
  • Seven individual accolades in the Scottish Hotel Awards 2013
  • For more information please visit: www.chester-residence.com


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About TripAdvisor

TripAdvisor® is the world's largest travel site* offering advice from real travellers.

TripAdvisor branded sites reach nearly 260 million unique monthly visitors**, with more than 150 million reviews and opinions covering more than 4 million accommodations, restaurants and attractions.

The sites operate in 39 countries worldwide, including China under daodao.com.

TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.

TripAdvisor, Inc. (NASDAQ: TRIP) manages and operates websites under 22 other travel media brands: www.airfarewatchdog.com, www.bookingbuddy.com, www.cruisecritic.com, www.everytrail.com, www.familyvacationcritic.com, www.flipkey.com, www.gateguru.com, www.holidaylettings.co.uk, www.holidaywatchdog.com, www.independenttraveler.com, www.jetsetter.com, www.niumba.com,  www.onetime.com,www.oyster.com, www.seatguru.com, www.smartertravel.com, www.tingo.comwww.travelpod.com, www.tripbod.com, www.vacationhomerentals.com, www.virtualtourist.com, and www.kuxun.cn

 *Source: comScore Media Metrix for TripAdvisor Sites, worldwide, Q1 2014

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