Terms and Conditions

Reservations
Guaranteed Reservations and Deposits
All reservations must be guaranteed to a major credit card or debit card (American Express, Visa, MasterCard or Switch/Maestro) at the time of reservation.
Please be aware that due to unforseen circumstances we may need to move you to a different room however we will never downgrade your booking.
If your reservation cannot be honoured, we will arrange your accommodation in another serviced apartment/hotel at our expense, and provide transportation to and from Chester Residence as reasonable.
The Chester Residence has a two night minimum stay for all Rugby weekends and weekends in August. It also operates a 3 night minimum stay over New Year. No bookings will be honoured for these weekends for less than the minimum stay allowance.

Cancellation Policy
Cancellations for a guaranteed reservation must be received at least 5 working days prior to the arrival date ("the Required Date"). If cancellation of a guaranteed reservation is not received by the Required Date, Chester Residence Ltd will charge to your debit or credit card (provided at time of reservation) a 25% cancellation fee of the total amount due. If a booking is cancelled after 2pm 48hrs before the booking is due to commence then the Chester Residence Ltd will charge 100% cancellation fee of the total amount due. For additional details of cancellation policies contact us directly on 0131 226 2075.

Deposit requirements
Deposits are required for certain weekends and public holidays throughout the year such as rugby internationals, New Year and Xmas. Any bookings during the month of August (or whilst the Edinburgh festival is on) will also be subject to payment of a deposit. Reservations during these times (and any other time when Chester Residence Ltd advises you that a deposit is required) will be subject to a deposit of 25% of the cost of your total stay. Deposits will be taken at the time of booking if the booking is made less than 28 days in advance of your stay. In the case of bookings made 28 days or more before the date of stay, the deposit will be taken 29 days in advance of your arrival.
The deposit will be subtracted from the total amount due at your time of departure.
The deposit is entirely non-refundable should you cancel your guaranteed reservation, regardless of whether this is done by the Required Date as discussed above. However, for the avoidance of doubt, should you forfeit your deposit by cancelling your guaranteed reservation, you will not be charged an additional cancellation fee in accordance with the above cancellation policy.

Rate and Tax/Service Charge Details
All displayed rates and benefits are intended for 2 persons for double room bookings and 4 persons for quadruple room bookings.

Smoking Policy
In accordance with Scottish Law it is prohibited to smoke or permit smoking in the Chester Residence. Anyone found smoking in the Chester Residence will be fined £100 as an additional cleaning charge and/ or loss of room income.
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Credit and Debit Cards
The following cards are accepted at Chester Residence Ltd:
American Express
MasterCard
Visa
Switch/ Maestro

Times of Arrival and Departure
Check-in time is from 3pm and departure time is 11am.

Early Arrivals and Late Departures
If your arrival is early in the day and you prefer immediate access to your room before [2pm], we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel. If you choose not to reserve, we will be glad to store your luggage.
Extending Your Stay
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to possible rate change.

Pets
There are no pets allowed (with the exception of guide dogs).

Complaints and Disputes
Chester Residence reserves the right to require you to leave if you are causing disturbance or annoyance to other guests or Chester Residence staff, or if you are otherwise behaving in an unacceptable manner.

Losses and Liabilities
You will be liable for any loss, damage or personal injury that you may cause at the hotel and to hotel property. Chester Residence reserves the right to charge your debit or credit card (before or after your departure) for the full cost of repair or replacement of any damaged property. Chester Residence will use its reasonable endeavours to discuss and agree with you any appropriate charge before departure, but will proceed to charge your debit or credit card if this is not possible.
Chester Residence also reserves the right to charge your debit or credit card for any extras that remain unpaid at departure time. Extras may include, without limitation, telephone charges, alcoholic beverages and laundry charges.

Accuracy of Details
Whilst every effort has been made to ensure the accuracy of the information we give, please remember that facilities and services may alter from time to time. Details are accurate to the best of our knowledge at the time of publication. However, we reserve the right to make changes from time to time.

Links
The Chester Residence Ltd website contains links to websites operated by third parties ("Third Party Websites"). We do not control Third Party Websites, and are not responsible for their content. The inclusion of such links does not imply any endorsement or approval of any products, information, materials or services offered or provided on Third Party Websites, or any association with their operators.